Support

 

Perhaps the one thing that differentiates Meta from all other companies is the high quality of customer support.

Exceptional support is founded in strong relationships with customers. From our very first meeting, our goal is to be honest, responsive, diligent, and a great listener of our clients’ needs.

Why is something that everyone realizes is so important to mission critical applications so often overlooked by software vendors?

Meta thinks it’s because too many software vendor employees have never been on the receiving end of poor support. Maybe it’s because they look to maximize profitability and don’t put enough resources into supporting customers.

Whatever the reason that other vendor’s fail, Meta’s goal is to provide superlative support, and to consistently exceed customer expectations. Many of our employees have hospital experience, in IT and clinical positions, and know from experience just how critical customer support is. We know that systems are designed to improve patient care and safety, but that system problems severely impede routine hospital workflow. When a customer needs our support to resolve an issue, no matter what time of day or day of the week, we must be there to resolve the issue as fast as humanly possible.

Meta’s standard support is 24 hours a day, 7 days a week. When a customer calls us, the call is answered by a live person, not an electronic menu system. Trained professionals respond to requests for assistance, not generic help desk personnel. The end result is support most people only dream about from their vendor.